Top 8 Ways to Fix Microsoft Outlook Web Not Working


Microsoft Outlook Web is a popular email client that helps many individuals and businesses manage their correspondence with ease. However, like any other technology, it isn’t completely flawless and sometimes encounters issues. When Microsoft Outlook Web is not working, your productivity can take a hit. In this article, we’ll provide you with eight possible solutions to get your Microsoft Outlook Web back up and running.

1. Clear Browser Cache and Cookies:

When browser cache and cookies accumulate, it can interfere with the proper functioning of Outlook Web. Clearing your browser’s cache and cookies can resolve these issues. To clear cache and cookies on most browsers, press Ctrl + Shift + Delete.

2. Update Your Browser:

Older versions of your browser may not support the latest updates of Microsoft Outlook Web, resulting in problems accessing the platform. Ensure that your browser is updated to its latest version. If the problem persists after updating, try using a different browser.

3. Ensure JavaScript is Enabled:

Microsoft Outlook Web requires JavaScript to operate correctly. Check your browser settings to ensure that JavaScript is enabled.

4. Verify Your Internet Connection:

Issues with your internet connection can disrupt access to Microsoft Outlook Web. Double-check that you have a stable connection and run a speed test if necessary to make sure everything’s running smoothly.

5. Disable Browser Extensions/Add-ons:

Some browser extensions or add-ons may interfere with Outlook Web’s functionalities. Try

disabling them one-by-one to see if any are causing issues with the platform.

6. Update Security Certificates:

Outdated security certificates could be preventing you from connecting securely with Microsoft’s servers. Check for and install any security certificate updates available for your browser.

7.Filter Out Unwanted Emails:

Unwanted or spam emails may be blocking legitimate mail from reaching your inbox, causing issues in receiving new emails in Outlook Web. Add specific email addresses or domains to your safe sender’s list.

8. Contact Microsoft Support:

If none of the above solutions work, it’s time to contact Microsoft Support for further assistance. They’ll be able to troubleshoot more complex issues and help you get Microsoft Outlook Web functioning as it should be.


Microsoft Outlook Web can be a vital tool for your personal or professional life. While problems may sometimes arise, following these eight troubleshooting steps should resolve most issues and get you back on track. Don’t let a malfunctioning Outlook Web derail your productivity; use these tips to get things running smoothly again.