In a fast-paced world where continuous learning and development are crucial, performance support tools (PSTs) have become indispensable aids for individuals at work or in learning environments. These tools serve to improve productivity by providing immediate access to information, knowledge, and support necessary to perform tasks effectively. Here are ten types of performance support tools ranging from quick reference guides to mobile apps:
1. Quick Reference Guides – These are concise, often one-page documents that provide essential information on tasks, processes, or systems at a glance. They are an invaluable resource for on-the-job information retrieval.
2. Checklists – Checklists function as simple yet effective tools for ensuring that all steps in a complex task are completed. They facilitate consistency and accuracy particularly in tasks that require adherence to a specific sequence of actions.
3. Job Aids – Job aids come in various forms such as flowcharts, diagrams, or decision tables. They help in guiding the user through a process or aiding decision-making by providing visual steps or considerations.
4. Infographics – Representing information through visual means, infographics can efficiently convey complex data or instructions in an easy-to-digest manner, enhancing memory retention and understanding.
5. E-Learning Modules – These interactive lessons deliver educational content digitally. They may include simulations, video tutorials, or quizzes to engage users and help them learn at their own pace.
6. Instructional Videos – Video tutorials offer step-by-step guidance on completing tasks or understanding concepts. Their visual and auditory elements cater to multiple learning styles.
7. Help Systems – Integrated into software or websites, these systems offer context-sensitive help based on the user’s current actions or queries through tool-tips, searchable FAQs, or user forums.
8. Mobile Apps – Applications designed for smartphones and tablets provide portable performance support, giving users access to tools and information anywhere and anytime.
9. Performance Support Platforms – These comprehensive systems combine various PSTs in one platform offering a centralized repository for learning resources and job aids.
10. Social Collaboration Tools – Platforms like wikis, social networks, or chat programs allow individuals to collaborate and share expertise in real-time, supporting informal learning and knowledge sharing within an organization.
Each of these tools serves to increase efficiency by reducing the time needed to seek out information and by providing just-in-time learning tailored to the task at hand. As workplace demands continue to evolve, so too will the variety and complexity of performance support tools available to employees and learners alike.