Just-in-time (JIT) training is a method that offers training and support at the exact time they are needed, often right when a particular task or challenge arises. For sales teams, JIT training tools integrated into sales enablement platforms can significantly improve customer experience (CX) by ensuring sales reps have the knowledge and resources at their fingertips to engage effectively with customers. Here are eight sales enablement tools that incorporate JIT training features to enhance CX:
1. MindTickle:
MindTickle provides an interactive platform that offers real-time training, coaching, and onboarding. It uses data-driven insights to understand skills gaps and delivers targeted content just before a sales rep engages with a customer.
2. Seismic:
Seismic’s sales enablement solution includes JIT training capabilities alongside content management. Sales representatives can access bite-sized learning modules and best practice tips within their workflow to respond to customer queries more effectively.
3. Showpad:
Showpad focuses on aligning sales and marketing to enhance CX through interactive training modules accessed directly through its platform. It lets salespeople practice pitches and get immediate feedback just before a meeting.
4. Brainshark:
Brainshark offers solutions for creating on-demand video content for JIT learning opportunities. This helps ensure that sales reps can brush up on product knowledge or selling techniques right when they need it.
5. Highspot:
With Highspot, JIT training is delivered through its integrated approach of content management, customer engagement, and analytics to inform more personalized interactions with customers.
6. Allego:
Allego’s mobile-first approach allows for JIT training through adaptive learning pathways, ensuring sales reps have easy access to knowledge refreshers or new information while in the field.
7. SalesLoft:
SalesLoft provides JIT coaching suggestions based on email engagement data, guiding reps on improving communication strategies in the context of a current client conversation.
8. Bigtincan:
Bigtincan’s AI-powered platform not only suggests relevant content to sales reps in real-time but also offers adaptive learning paths tailored to individual needs for optimal information retention just before a customer engagement.
These tools harness the power of immediate information delivery to keep the sales team informed, competent, and prepared, ultimately leading to an enhanced customer experience with every interaction.