Solving Connectivity Issues with the Roku Remote App


As a leading streaming platform, Roku has provided millions of users with easy access to their favorite shows and movies. One feature making Roku even more appealing is the Roku Remote App, which empowers users to control their device using their smartphone or tablet. However, like all technology, issues arise occasionally – such as the app refusing to connect. If you ever find that your Roku Remote App won’t connect, worry not. Below, we will outline some practical solutions for resolving this irritating issue.

1. Restart Both Your Roku Device and Smartphone:

A simple yet effective troubleshooting step is restarting both your Roku device and smartphone or tablet. Powering off and on again can often fix connectivity hiccups and establish a smooth connection between your devices.

2. Double-check Your Wi-Fi Network:

Ensure that both your Roku device and smartphone are connected to the same Wi-Fi network. To check on your Roku device, navigate to Settings > Network > Check Connection. On your phone or tablet, look into your device’s Wi-Fi settings for confirmation.

3. Update Your Devices:

Outdated software on either your Roku device or smartphone might create issues with the remote app connection. Confirm if updates are available for both devices and proceed with installation if this is the case.

4. Reinstall the Roku Remote App:

Another potential fix involves uninstalling and reinstalling the app on your smartphone or tablet. This action can clear out bugs and errors while ensuring that a fresh version of the application is installed.

5. Disable VPNs or Proxy Servers on Your Devices:

If you have any VPNs or proxy servers enabled on either Roku device or smartphone, it’s worth disabling them temporarily since they might interfere with successful connectivity between devices.

6. Disable Mobile Hotspot Mode:

Switch off mobile hotspot capabilities from your smartphone as it can cause connectivity problems with the Roku Remote App due to possible conflicts with the Wi-Fi network.

7. Check Router Settings:

Inspect your router’s settings to see if any firewalls or restrictions are in place that may be preventing communication between your Roku device and smartphone. You can consult your router’s manual or contact customer support for detailed instructions on modifying the appropriate settings.

8. Contact Roku Support:

If none of these solutions work, reach out to Roku’s technical support team. They may provide additional guidance or determine whether a more significant issue needs to be addressed with the app or device.


Dealing with a Roku Remote App that won’t connect can be frustrating, but following these troubleshooting steps should help you get back to streaming your favorite content in no time. Whether it’s a simple device restart or a more complicated router setting adjustment, remember that various solutions can be tried before resorting to contacting Roku’s support for assistance.